Since numerous parcels are send by post or a similar service, it happens at times that parcels do not reach their destination.

While the USA may have good tracking systems of shipments, many other countries have not, especially with regard to exports.

By signing up to PayPal sellers agree to abide by their set of rules whether they agree with them or not.

Paypal as an American Company has limited knowledge about the transport services of other countries and is therefore not really in a position to make fair rulings regarding disputes or claims on the non-delivery of shipments. In general the rule goes: Proof of shipment delivery: Seller wins. No proof of shipment delivery: Buyer wins. With this approach it is more than obvious that the seller hardly has a chance to win any dispute or claim.

We as sellers therefore adopt the following framework or policy as a protection against PayPal disputes and claims:

Sunday, September 6, 2015

How do I know my shipment has been send ?

For DHL Global Mail we will provide you with a tracking number up to Singapore.
We can also provide you with a picture of your shipment with your address on it on request. Although this is not full proof that your shipment has indeed been send, it is the best we can do.

For South African post we shall provide you with a tracking number up to Johannesburg.
We can also provide you with a picture of your shipment with your address on it on request. Although this is not full proof that your shipment has indeed been send, it is the best we can do.

For DHL Express we shall provide you with a tracking number. On the DHL tracking page your details will appear  which are regarded as proof that the item has been send.
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