Since numerous parcels are send by post or a similar service, it happens at times that parcels do not reach their destination.

While the USA may have good tracking systems of shipments, many other countries have not, especially with regard to exports.

By signing up to PayPal sellers agree to abide by their set of rules whether they agree with them or not.

Paypal as an American Company has limited knowledge about the transport services of other countries and is therefore not really in a position to make fair rulings regarding disputes or claims on the non-delivery of shipments. In general the rule goes: Proof of shipment delivery: Seller wins. No proof of shipment delivery: Buyer wins. With this approach it is more than obvious that the seller hardly has a chance to win any dispute or claim.

We as sellers therefore adopt the following framework or policy as a protection against PayPal disputes and claims:

Monday, September 7, 2015

How is my shipment send ?

Unless otherwise instructed by the client, your shipment will be send by DHL Global Mail.

Please read details about DHL Global Mail.

Dhl Global Mail is not an express service. It is an alternative to the ailing South African postal service.All parcels go via Singapore and ONLY GET TRACKED UP TO SINGAPORE. THERE IS NO TRACKING AFTER SINGAPORE AND NO PROOF OF DELIVERY TO THE CLIENT.
Numerous parcels usually get put in a DHL Global Mail bag and only one tracking number is given to the bag containing  multiple parcels.

At the same postal fee you may request to have your shipment send by South African Post airmail. South African post ONLY GETS TRACKED UP TO JOHANNESBURG AND THERE IS NO PROOF OF DELIVERY TO THE CLIENT.

You may also request to have your parcel send by DHL Express. This service has full tracking. All permits or certificates by law have to be included in the shipment. There will be an extra charge. The price of DHL express service varies according to volumetric weight of the shipment and from destination country to destination country. The service is quite expensive though and probably only worth considering for expensive content. MOST UNFORTUNATELY DHL EXPRESS DOES NOT DELIVER TO PRIVATE ADDRESSES IN CHINA OR RUSSIA.

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